Benefits, Features & Top Providers of Softphone

Softphone Solution Provider

Teams today need a VoIP solution that allows for employee flexibility without affecting their overall availability. Teams that work remotely or in a hybrid environment don’t want to spend their days waiting around in one particular physical location.

Instead, they want to be able to use any device, no matter where they are working that day. In this situation, a Best VoIP Softphones plays a useful role.

What is a Softphone?

You can call any number or receive calls using a computer-based software programmer called a softphone. With the help of VoIP technology, it operates as an IP-PBX and has a number of useful new features like teleconferencing and call forwarding.

The softphone is essentially provided by the Softphone Solution Provider and has a user interface that is simple to use. This software program can be accessed via a web browser, a desktop app, or a mobile app on any IoT device.

Benefits of Softphones

  • Shared contacts

The most important people, both inside and outside the company, can now be reached right away by everyone in the organization. Instead of looking up phone numbers in your CRM, you can simply dial, find a contact, and then click to dial. This saves a lot of time.

  • Instant messaging

The complexity of your tech stack is reduced by consolidating your communications into a single stream controlled by your softphone. Less time is spent switching between programmes, and less training is required from users, both of which increase productivity and lower expenses.

  • Video calls

Since the pandemic, video calling has been the norm. With the help of a reliable Softphone Solution Provider, you will be able to conduct video conferences and make and receive calls. It eliminates the need for additional software and, once more, centralizes systems that lower maintenance, training, and operating expenses.

  • Portability

When used alongside business VoIP service, mobility and flexibility are perhaps two of the most alluring advantages that a softphone offers. Employees are not restricted in their desks. As long as they have access to the internet, they may take their business phone system with them.

  • Voicemail anywhere

Once you have set up your softphone on your computer or mobile device, you will always have access to your voicemail. For example, if you need to leave for lunch for a short time, activate your voicemail. A list of all missed calls and messages will be waiting for you when you get back.

Features of a Softphone

Softphone features span a wide range, and they are available alongside IP-PBX features. Everything falls somewhere between simple call forwarding and unified communications.

According to their business or enterprise requirements, with Best VoIP Softphones, users can personalize and use this software phone.

  • HD audio and video

The HD audio/video characteristic enables the user to hear high-quality, uninterrupted voice even from distant locations. A superb visual experience and interactive communication are also provided via video conferencing.

  • Instant messaging and presence

To begin a conversation with a potential consumer, a simple “hello” is more than sufficient. Additionally, awareness of participant’s existence enables you to get in touch with them whether they are online or not.

  • Tools for Group Work

The collaboration capabilities, such as seamless call recording, screen sharing, video conferencing, etc., are specifically designed to increase productivity and provide mobility.

  • Cloud-Provisioning Module

To avoid the chaos of mismanagement across multiple locations, you can also use the softphone as a centrally managed platform. With Softphone solutions, members can manage clients and perform other related tasks from a single interface.

Leading Providers of Softphone

Now that you are more knowledgeable about what softphones are, their features and its advantages, it is time to start looking into the top providers.

  1. Knowlarity – best overall softphone provider for businesses
  2. RingCentral Office – best for customizability
  3. Vonage – best for training features
  4. ZoiPer 5 PRO – best for security
  5. Counterpath Bria Teams – best for affordability
  6. GoToConnect – best for scaling
  7. Line2 – best value for money
  8. 3CX Softphone – best for Windows users

Final Thoughts

Softphone solutions is a new-tech tool that offers voice calls, video calls, the option to share the screen and alert others to your presence etc. In addition to this, the softphone is giving a new shape that everyone wants for professionalism, communication, and teamwork.

Author: Jyoti Garg

Hi I am Jyoti Garg a Creative Content Writer and Editor on Shopchun